Job Description

Requisition ID
Location : Address
2540 North 29th Avenue
Location : City
Location : State/Province
Location : Postal Code

Summary & Responsibilities

Coordinates activities with sales and sales support teams to increase sales and GP in specified market. Work with vendors and sales to educate, support and increase sales in specified category. Train and educate customers and sales team on product lines. Work with Business Review team to ensure that customers are fully supported.

  • Initiate promotional/new item auto ships and monitor inventory/initiate out of stock communication
  • Maintain customer relationships at the local level/visiting franchise offices and restaurant operators on a regular basis to proactively address concerns and gather feedback
  • Coordinate activities with production/purchasing to ensure proper execution of customers specifications
  • Monitor service levels and ensure uninterrupted service throughout the supply chain and create solutions for any supply chain interruptions and independently decide on solutions that benefit both Shamrock and the customer
  • Collaborate with the Systems promotion management team to ensure promotional items are properly setup and inventory levels will meet forecasted demand
  • Provide indirect oversight to Customer Care functions as they relate to customer issue resolution
  • Effectively address credit issues with the account, Shamrock credit, systems management and account offices
  • Attend required customer and company scheduled meetings and understand/help maintain contractual commitments
  • Set up, maintain and use the Customer Relationship Management (CRM) platform for capturing account contacts, meeting notes, event calendars, etc.
  • Regularly publish formalized communication, including monthly sales bulletins and weekly recaps
  • Responsible for personal development of one’s education according to changes in the industry and customer environment
  • Other duties as assigned


  • Bachelors Degree from a four year university preferred
  • Minimum two years related account experience
  • Current driver’s license and auto insurance required
  • Must have extensive category knowledge
  • Mathematic Skills: must be able to calculate amounts such as discounts, commissions, proportions, percentages
  • Ability to read and interpret; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization
  • Must be flexible and willing to work the demands of the department which are subject to holidays, evenings, weekends (7 days a week)
  • Working knowledge of contract systems and ability to audit contracts regularly

Corporate Summary

At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Shamrock specializes in the manufacturing and distribution of quality food and food-related products through a family of companies, including Shamrock Foods foodservice distribution and Shamrock Farms dairy manufacturing.

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Application Instructions

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