Job Description

  • Requisition ID
    2018-5597
    Location : Address
    3900 East Camelback Rd
    Category
    Sales
    Location : City
    Phoenix
    Location : State/Province
    AZ
    Location : Postal Code
    85018
  • Summary and Essential Duties

    The primary function of this position is to build and maintain key relationships with the franchisees and Customer Corporate headquarters to assure contract compliance, improve profitability, and gain long term contracts.

    Responsibilities:

    • Assures a high level of corporate headquarters and franchisee satisfaction
    • Regularly visits with key account holders / franchisees to understand their needs
    • Builds strong business relationships to establish this position as the primary point of contact for questions or concerns
    • Keen understanding of a Profit & Loss statement
    • Monitors performance against SLAs
    • Escalates identified issues to Director of Customer Management for resolution
    • Assures customer complaints are resolved quickly
    • Navigates and facilitates contract changes and renewals with franchisees/owners
    • Develops and attends customer business reviews to assure franchisee and customer satisfaction
    • Oversees Account Relationship Managers
    • Manages associates responsible for account relationship
    • Works closely with Account Management Team to solve problems and maintain high service levels.
    • Maintains customer profitability

    Qualifications

    • Bachelor’s Degree and 6 or more years of relevant experience
    • CRM or Customer Management software experience
    • Microsoft Office proficiency: Outlook, Excel, Word, PowerPoint required
    • Strong verbal/written communication and group presentation skills
    • Self-motivated, positive attitude and flexibility
    • Strong analytical and problem solving skills
    • Strong people skills, including the ability to motivate a team
    • Ability to prioritize workload for team, making trade-offs to manage deliverables
    • Ability to travel nationally 50% to 75% of the time

    Corporate Summary

    At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Shamrock specializes in the manufacturing and distribution of quality food and food-related products through a family of companies, including Shamrock Foods foodservice distribution and Shamrock Farms dairy manufacturing.

    Not ready to apply? Connect with us for general consideration.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online