Job Description

  • Requisition ID
    2018-6665
    Location : Address
    3900 East Camelback Rd
    Category
    Customer Care
    Location : City
    Phoenix
    Location : State/Province
    AZ
    Location : Postal Code
    85018
  • Summary and Essential Duties

    You will be a member of a team that provides Best in Class customer service in the Food Service industry. You will actively engage with our customers to ensure their needs are met and that their experience exceeds expectations. You will be a problem resolution expert that will partner with other cross-functional departments within the company to fulfill customer orders. Most importantly, you will see your efforts have an immediate, tangible impact every day in a well-funded and rapidly growing company.

    Essential Duties

    • Build excellent customer relationships and really know their business needs
    • Support Shamrock customers by entering customer submitted orders from phone, email, or fax
    • Review exception reporting designed to prevent errors and/or recommend modifications to your customer orders
    • Proactively communicate with customers to inform them of any order/delivery issues, complete post-delivery surveys and manage product recalls
    • Research and resolve customer delivery issues via phone and email
    • Confidently and professionally address customer concerns by practicing active listening techniques
    • Other duties may be assigned

    Qualifications

    • High school diploma or General education degree (GED)
    • One-year Customer Service, administrative support or restaurant experience preferred
    • Must have excellent written and verbal communication skills
    • Proficient in Microsoft Office suite; Word, Excel, and Outlook
    • Salesforce or Customer Relationship Management (CRM) software experience preferred
    • Current opportunities for various shifts, may include weekends and or holidays

    Corporate Summary

    At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

    Our Mission

    At Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”

    Why work for us?

    Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs, and much more!

    Equal Opportunity Employer

    Shamrock Foods Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

    Not ready to apply? Connect with us for general consideration.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online