Job Description

  • Requisition ID
    2019-6874
    Location : Address
    3900 East Camelback Rd
    Category
    Customer Care
    Location : City
    Phoenix
    Location : State/Province
    AZ
    Location : Postal Code
    85018
  • Summary and Essential Duties

    This position is responsible for coordinating the activities of the branch Customer Care team.

    Essential Duties:

    • Servicing of our internal and external customers, other departments as needed and the sales support needed by the sales staff to include but not limited to phone queue inquiries and route coverage.
    • Monitoring Customer Care productivity, revising procedures and/or developing new forms to improve efficiency and effectiveness of work flow and associates
    • Formulating procedures for systematic retention, protection, retrieval, transfer, and/or disposal of records.
    • Implementing Sales Support mentality to create a stable foundation for sales growth through enhanced sales support and customer relationships.
    • Reviewing customer requests and/or complaints to identify and implement process improvements to make department more efficient and customer centric.
    • Managing and directing department personnel and overseeing direction, coordination and evaluation.
    • Performing other duties as assigned to meet business needs

    Qualifications:

    • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • Ability to use lap top computer and personal desk top computer.
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
    • Ability to apply concepts of basic algebra and geometry.

    Corporate Summary

    At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

    Our Mission:

    At Shamrock Foods Company, we live by our founding family’s motto to 'treat associates like family and customers like friends.'

    Why work for us?

    Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs, and much more!

    Equal Opportunity Employer

    At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

    Not ready to apply? Connect with us for general consideration.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online