Job Description

Summary: The Account Coordinator acts as a key point of contact for customers as they transition to active users of Shamrock Foods product. They ensure customer satisfaction while making suggestions to improve the overall customer experience.

Essential Duties:

         Connect with customers to understand business challenges

         Create and drive customer success initiatives

         Support account managers with daily and weekly customer requests

         Manage Siliker Audit and vendor quality sample, and special event shipping for customers

         Generate and present regular reporting on performance relative to customer and Shamrock contracted KPI’s

         Manage a variety of internal and customer facing projects

         Manage and monitor assigned accounts ensuring customer retention and high satisfaction

         Work proactively with customers to establish an advisor relationship and drive continued

·         communication initiatives

         Manage mass order modification tool and automated order tool

         Formulate procedures for systematic retention, protection, retrieval, transfer, and/or disposal of records.

         Review customer requests and/or complaints to identify and implement solutions to drive satisfaction

         Direct New Item request and New location requests

         Advise customers on how to best utilize products

         Drive customer interaction throughout the customer lifecycle and advocate for adoption of products

         Plan and drive ongoing account strategy

         Drive account reviews to measure progress and assess key trends

         Manage resolution of support issues including credits, and billing

         Manage a variety of transportation resolutions

         Other duties as assigned

Qualifications:

         3 years’ experience in Customer Care, Customer Success or another customer service-related field

         Technical skills with MS office, purchasing, pricing and CRM software experience a plus

         Excellent interpersonal skills and client management

         Excellent verbal and written communication skills

         Must be flexible and willing to work the demands of the department which may be subject to evenings, weekends and holidays.

Corporate Summary:

At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission:

At Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”

Why work for us?

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs, and much more!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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